1. Introduction
AddressHub AM ("AddressHub," "we," "us," or "our") provides virtual business address, mail handling, mail and package forwarding, virtual office, and related services in Armenia, accessible through addresshub.am and the AddressHub online account area (the "Platform"). This Privacy Policy explains what personal data we collect, how we use and share it, and the choices available to you. It should be read together with our Terms and Conditions, which govern your use of the Platform and the Services.
By creating an Account, purchasing a Tariff Plan, or otherwise using the Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Services.
2. Definitions
Terms such as "Services," "Account," "Cabinet," "Tariff Plan," and "Registered Address" have the meanings given to them in our Terms and Conditions.
"Personal Data" means any information relating to an identified or identifiable individual.
"Google User Data" means the personal data we receive from Google when you sign in to the Platform with your Google Account, as described in Section 6 below.
3. Personal Data We Collect
a) Information you provide directly
- Name, email address, and phone number
- Identity or business verification documents requested under Section 3 of our Terms and Conditions (such as a passport or incorporation documents)
- Billing information, such as your Tariff Plan, payment amounts, and payment dates. Payment card details are entered directly into the secure vPOS system of Ameriabank CJSC. AddressHub does not see or store your full card number, CVV/CVC code, or other sensitive card information.
- Correspondence you send us through the Cabinet, email, or other support channels
b) Information generated through your use of the Services
- Records of Mail and Packages received on your behalf, including sender details and scanned images, where scanning is included in your Tariff Plan
- Forwarding addresses and carrier tracking details you provide for Mail and Package Forwarding
- Account activity within your Cabinet (Tariff Plan, Extra Services ordered, billing history)
c) Information collected automatically
- IP address, browser type, and device information
- Pages visited, time spent on the Platform, and referring URLs
- Cookies and similar technologies, as described in Section 8
d) Information from third parties
- If you sign in with your Google Account, we receive limited profile information from Google as described in Section 6
- Where applicable, information from carriers, postal operators, or banks involved in fulfilling a Service you requested
4. How We Use Personal Data
We use the personal data described above to:
- Create and administer your Account and Cabinet
- Provide the Services, including mail handling, scanning, storage, and forwarding
- Carry out the identity and business verification described in our Terms and Conditions
- Process payments and manage billing, including charging automatic renewals of your Tariff Plan to your saved card
- Send service notifications, including a reminder email two (2) days before your Tariff Plan renews
- Respond to your enquiries and provide support
- Meet our obligations under the laws of the Republic of Armenia, including tax, customs, and postal regulations, and requests from competent authorities
- Maintain the security of the Platform and prevent misuse
- Improve the Platform and the Services we offer
We do not sell personal data to third parties, and we do not use it for purposes unrelated to those listed above without your consent.
5. How We Share Personal Data
We share personal data only where necessary to provide the Services or as required by law, including with:
- Postal operators and courier carriers, for Mail and Package Forwarding
- Ameriabank CJSC, which processes all card payments through its vPOS system and securely stores your card details so that saved-card payments and automatic renewals can be made
- E-signature and document-processing providers, where a Service requires signed documentation
- Government and regulatory authorities in Armenia, where required for verification, tax, customs, or law enforcement purposes
- Professional advisors engaged on your behalf, with your consent
Any third party who processes personal data on our behalf is bound by confidentiality and data protection obligations consistent with this Policy.
6. Google User Data
You may sign in to the Platform using your Google Account ("Sign in with Google"). In that case:
- We receive only your basic Google profile information (name, email address, and profile photo), and use it solely to create and authenticate your Account.
- We do not access your Gmail, Google Drive, Google Calendar, contacts, or any other data stored in your Google Account.
- We do not use Google User Data to serve advertising.
- We do not transfer Google User Data to third parties except as necessary to provide sign-in, to comply with the law, in connection with a merger or acquisition (with notice to you), or with your explicit consent.
- We retain Google User Data only as long as needed to provide sign-in, and delete it on Account closure or on request, except where retention is required by law.
- You may revoke the Platform's access to your Google Account at any time through your Google Account permissions settings at myaccount.google.com/permissions.
7. Data Retention
We retain personal data for as long as your Account is active and for the additional period needed to meet the obligations described in our Terms and Conditions, including recordkeeping required under Armenian law. Mail and Packages themselves are retained and disposed of in line with Section 4 of our Terms and Conditions. Once retention is no longer required, personal data is securely deleted or anonymized.
8. Cookies
The Platform uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Platform is used. You can manage cookies through your browser settings; disabling them may affect certain features of the Platform.
9. Data Security
We apply technical and organizational measures appropriate to the sensitivity of the data we hold, including encrypted transmission, access controls, and restricted internal access to verification documents and Mail content. Payment card details are handled exclusively within Ameriabank's secure payment environment and are not stored on AddressHub's systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you may:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data, subject to our retention obligations under Section 7
- Object to or request that we restrict certain processing
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details in Section 12.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on the Platform with a new "Last updated" date, and your continued use of the Services after such changes take effect constitutes your acceptance of the updated Policy.
12. Contact Us
Questions about this Privacy Policy or how we handle your personal data can be sent to:
AddressHub AM
3 Hakob Hakobyan St., 0033, Yerevan, Armenia
Email: info@addresshub.am