1. No-Refund Policy
Except as expressly stated in this Policy or required by mandatory law, all fees paid to AddressHub AM are non-refundable. This includes Tariff Plan subscription fees, whether billed monthly or annually, automatic renewal charges made to your saved card, and fees for Extra Services such as call answering, translation, customs clearance, and any other add-on, once a billing cycle has started or an order has been placed.
2. Why We Don't Offer Refunds
Our Services involve costs and commitments that are incurred as soon as your plan or order is activated, regardless of how much you subsequently use it. This includes assigning your unique mailbox and Registered Address, in some cases making that address available for your business use, and dedicating staff time to set up and administer your account.
3. Cancellation Is Not a Refund
You may cancel your Tariff Plan at any time from your Cabinet. Cancellation stops future renewals but does not entitle you to a refund for the current billing period, or for any prior period, including annual plans cancelled partway through the year.
Tariff Plans renew automatically, and the renewal fee is charged to your saved card on the expiration date of your current billing period. We send a reminder email two (2) days before that date. If you do not cancel before the expiration date, the renewal charge is non-refundable.
Once work has begun on an Extra Service, for example a translation has started, a customs clearance filing has been submitted, or a call-answering period has been activated, the fee for that Extra Service is non-refundable in full, even if the service is not completed for a reason attributable to you, such as missing documents.
4. Limited Exceptions
We will correct, and refund where appropriate, amounts charged because of:
- a duplicate or clearly erroneous charge caused by our billing system; or
- a proven failure by AddressHub to provide a Service you already paid for, through no fault of your own — for example, if a Registered Address was never issued after payment was received.
To request a review under this section, email info@addresshub.am within 14 days of the charge with your account details and a description of the issue. We will review and respond within a reasonable time.
Approved refunds are returned to the card used for the original payment, through Ameriabank's payment system. The time it takes for the refund to appear in your account depends on your card-issuing bank.
5. Your Statutory Rights
Nothing in this Policy limits any right you may have under mandatory consumer protection law that cannot be waived by agreement. If such a right applies to your purchase and conflicts with this Policy, the mandatory legal right will prevail to the extent required by law.
6. How to Cancel
Log in to your Cabinet, go to Subscription / Billing, and select Cancel Plan. Alternatively, email info@addresshub.am with your account details and cancellation request.
To avoid being charged for the next billing period, cancel before the expiration date of your current period. Cancellation requests sent by email must reach us before that date.